This could occur if you are swapping in a loaner device in/out of your account or if you are selling your InBody device.
You will need to contact our LookinBody Support Team initially as this can affect your billing.
Make sure to include the InBody Serial Number. Our team will calculate any prorations that may be necessary.
Please email us at [email protected] or contact us by phone: 323.932.6503, extension 2.