FAQ

Frequently Asked Questions

What is Unsaved Results/Temporary Data?
LookinBody web features a fail-safe function that ensures member information confidentiality by verifying that the profile information entered in to the ...
Tue, 7 Sep, 2021 at 9:18 AM
I was able to see the full page InBody results with the InBody app, but suddenly I can't see them.
If the result is deleted either from the InBody App or from the LookinBody Web Portal, the digital copy of the Result Sheet will no longer be available.  ...
Tue, 7 Sep, 2021 at 9:19 AM
Can you merge tests saved under different profiles, and combine them into 1 profile?
Yes, you can merge multiple test results into one profile, transfer results across different profiles, and delete results on the "Edit InBody Results&q...
Fri, 8 Jul, 2022 at 9:13 AM
Can I change my account name?
Yes, you can change your location name by selecting the top right icon labeled with a person, then clicking "Edit Account" from the drop-down menu...
Tue, 7 Sep, 2021 at 9:19 AM
What is the difference between the Administrator account and the sub-account (Staff account)?
The Administrator account is used by the owner, club manager or general manager of the club, and there is only one Administrator account given per account. ...
Tue, 7 Sep, 2021 at 9:19 AM
What happens to all the inBody data from my account if I cancel my LookinBody subscription?
Members cannot view the original InBody results in the InBody app and your account will be deleted based on our latest Data Retention policy found in our Te...
Tue, 7 Sep, 2021 at 9:19 AM
Why is part of my member information not visible in the member list, but shown as an asterisk (*)?
The asterisk indicates a security measure that limits visibility of personal information to avoid leaks during a potential security breach. Thank you for yo...
Tue, 7 Sep, 2021 at 9:19 AM
How do I customize the outputs on the right column of my InBody Result Sheets?
To customize the right column of your result sheet, please navigate to the ""Setup"" menu in the web portal and select ""03. O...
Thu, 26 May, 2022 at 11:09 AM
The InBody results seem to be incorrect.
Please refer to the ""How to Test"" and ""Precautionary Steps"" videos linked below: https://inbodyusa.com/gener...
Tue, 7 Sep, 2021 at 9:19 AM
InBody Unit Issues
For issues specific with your unit such as:  1. Printer Setup 2. Testing Issues 3. Damaged/Broken Units Please visit the Product Support Page: htt...
Tue, 7 Sep, 2021 at 12:00 PM