FAQ

Frequently Asked Questions

Is it okay to perform an InBody scan while disconnected from the network?
Tests can be taken on the InBody despite being disconnected from the network; however, tests taken during the disconnection will not sync to the LookinBody ...
Tue, 7 Sep, 2021 at 9:17 AM
If the height entered during the InBody Test is different from the existing height stored in LookinBody, what is saved?
If your client has accidently entered in the wrong height: We recommend deleting that particular result and have the customer re-test. Incorrect height wi...
Tue, 7 Sep, 2021 at 9:18 AM
Can I enter a different phone number in the mobile phone number field of the member profile?
Only one mobile phone number can be associated with an account. To change a member's mobile phone number, you will need to:  Update the member...
Tue, 7 Sep, 2021 at 9:18 AM
After registering a new member in LookinBody, if I enter a member number during InBody Test, is the personal information automatically displayed?
For members registered in LookinBody, entering your ID number during the InBody Test will automatically display your personal information. If the unit fails...
Tue, 7 Sep, 2021 at 9:18 AM
InBody Home Health Device - Can I check on my client's progress when they are using the H20N or Band?
The LookinBody Web service allows you to view results taken by your clients if they have a compatible InBody Home Health device such as the InBody Band or I...
Tue, 7 Sep, 2021 at 9:18 AM
If you delete a member's InBody results from LookinBody, can the member not see the results in the InBody app?
Even if you delete InBody results from LookinBody Web portal, members can still view InBody results in the InBody app. Conversely, even if a member dele...
Tue, 7 Sep, 2021 at 9:18 AM
Is there a way to permanently delete InBody data?
To perform a permanent data deletion the following needs to occur:  1. The test data will need to deleted from the LookinBody Web portal 2. The test da...
Tue, 7 Sep, 2021 at 9:18 AM
If my member tests at other locations can I view their results?
The LookinBody Web service is account specific. You will only be able to the test results that are coming from the InBody unit(s) connected to your account,...
Tue, 7 Sep, 2021 at 9:18 AM
When uploading data copied from InBody to LookinBody, is the mobile phone number also uploaded?
Due to our Privacy Policy and updates to recent privacy laws, when uploading the data from the InBody unit to your LookinBody Web account, the mobile number...
Tue, 7 Sep, 2021 at 9:18 AM
Can the InBody tests measured during the LookinBody free trial period be move to the LB120 after the period ends?
Unfortunately data cannot be directly transferred from the LookinBody Web service to the LookinBody 120 computer software. At the end of your trial, you wil...
Tue, 7 Sep, 2021 at 9:18 AM