Troubleshooting

LookinBody Web Troubleshooting and Issues

InBody Device Login Block Error
When logging your InBody unit in into your account, you will need to use the provided Device ID and Device Password which was provided to you in the welcome...
Wed, 8 May, 2024 at 9:29 AM
LB Web account & login reset
Should the Administrator of the LookinBody Web account no longer be available and access to the existing account is required, please fill out the request fo...
Tue, 31 Jan, 2023 at 8:15 AM
Device WiFi Connection Issue
The InBody devices must meet a set of requirements to successfully connect to the LookinBody Web Service. If you are experiencing any issues with Wi-Fi conn...
Thu, 22 Jun, 2023 at 11:17 AM
Web Page Load Error
Our team is constantly working in the background ensuring that the web service is working as well creating minor updates that you may not always see on our ...
Tue, 7 Sep, 2021 at 9:15 AM
Blocked out of LookinBody Web account
If LookinBody Web account is blocked, please perform the steps below to getting it unblocked. 1. Use the Forgot Password link at the login page of ...
Tue, 31 Jan, 2023 at 8:17 AM
How to upload unsent results (Missing Results)
Typically if the unit gets disconnected from the internet, the unit will try to reconnect to the LookinBody Web cloud service to sync any results that were ...
Thu, 9 Nov, 2023 at 11:36 AM
Unsaved Results - Mismatched Profile
The LookinBody Web service provides a built-in check system to help ensure that a test was taken using the correct profile information. This helps to preven...
Tue, 19 Jul, 2022 at 9:11 AM
InBody Internet Connection Issue - DNS Update
The DNS acts as a directory by connecting user devices to the internet. Updating the DNS may improve connection issues. The DNS acts like an address book fo...
Mon, 13 Feb, 2023 at 3:56 PM
Missing Results - Device Connection
In order to transfer results from the InBody unit to the LookinBody Web service and InBody App, the unit must be both connected to the internet and logged i...
Thu, 3 Mar, 2022 at 8:43 AM
Password Reset - Account Locked
Should the password be forgotten or attempted to login too many times, we made it easier to get back into the account.  1. Please close out of the brows...
Tue, 31 Jan, 2023 at 8:14 AM